PT Customer Service 8a-4pm #11032
About The Position
Clark Holdings Inc. is seeking a part-time Front of House Customer Service Team Member for its Tim Hortons restaurant at 1810 Maple Rd in Williamsville. The position is on the morning shift, 8 a.m. to 4 p.m., on weekdays, with Fridays mandatory. The team member’s primary priority is guest satisfaction, delivering friendly and efficient service in a fast-paced restaurant while preparing food and beverage items and supporting restaurant operations. The role includes greeting customers at the front counter and drive-thru, processing orders, preparing products accurately, maintaining clean and stocked customer-facing areas, and following food preparation, sanitation, operational, and health and safety procedures. Employees communicate frequently with customers and coworkers, may assist with training new employees, and must maintain regular and predictable attendance. The company may assign additional duties as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and to stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights, listed as under 5 to 50 pounds.
- Ability to operate a cash register system, with repetitive hand movement and fine coordination, including use of electronic devices.
- Ability to communicate verbally to exchange information.
- Ability to see in the normal visual range with or without correction.
- Ability to hear in the normal audio range with or without correction and to use and wear a headset for extended periods to take and process orders.
Responsibilities
- Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
- Follow REV procedures to keep coffee and products fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customer orders and verifying products being delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to support product availability.
- Monitor and record required product temperatures.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper handwashing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
