PT Customer Service 6a-4pm #11109

Clark Holdings / Tim Hortons•Buffalo, NY

19h•Onsite

About The Position

Clark Holdings Inc. is seeking friendly and energetic part-time Front of House (FOH) Team Members for its Tim Hortons location at 4301 Genesee St in Cheektowaga. The role offers flexible morning shifts of 6 a.m.–2 p.m., 7 a.m.–3 p.m., or 8 a.m.–4 p.m., and includes working a weekend day. The team member’s primary priority is guest satisfaction, creating exceptional guest experiences through customer service and the preparation of quality food and beverage items in a fast-paced restaurant environment. Team members greet and assist guests at the front counter and drive-thru, process orders, prepare food and beverages, and maintain clean, organized, and stocked work and dining areas. The role requires multitasking, effective communication with customers and coworkers, attention to detail, and adherence to restaurant, sanitation, and health and safety procedures. Employees may also assist with training new team members. Work takes place in a busy quick-service restaurant with frequent communication, interruptions, and task and position changes. The job involves standing for extended periods; bending, kneeling, reaching, twisting, and other movements; handling light to moderate loads; operating a cash register and electronic devices; and using a headset for extended periods. There may be occasional exposure to cold or freezing conditions and high heat. Reasonable accommodations may be made for individuals with disabilities. Clark Holdings Inc. states that it provides equal employment opportunities and prohibits discrimination and harassment.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and with multiple employees.
Attention to detail and ability to process orders accurately.
Willingness to assist with training new employees.
Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull light to moderate weights, from less than 5 to 50 pounds.
Ability to perform repetitive hand movements and fine coordination while operating a cash register system and electronic devices.
Ability to verbally communicate and exchange information.
Ability to see and hear within the normal ranges, with or without correction.
Ability to use and wear a headset for extended periods to take and process customer orders.
Regular and predictable attendance.

Responsibilities

Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
Follow REV procedures to ensure coffee and other products are fresh and accurate.
Provide friendly, attentive customer service and maintain product knowledge.
Apply the S.E.T. Principles: Smile, Eye Contact, Thank You.
Ensure order accuracy by repeating customer orders and verifying products being delivered.
Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
Work efficiently to meet speed-of-service targets and customer needs.
Prepare products accurately according to the order monitor and operational standards.
Communicate showcase and product needs to help ensure products are available.
Monitor and record temperatures of required products.
Keep front counter and drive-thru areas clean, organized, stocked, and ready for rush periods.
Follow restaurant policies, procedures, and standards, including handwashing, sanitation, and assigned sanitation tasks.
Comply with occupational health and safety legislation and safe work practices, and use required personal protective equipment.
Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Assist with training new employees as needed.
Maintain regular and predictable attendance.