PT Customer Service 6a-2pm #3465

Clark Holdings Inc. / Tim Hortons•City of Batavia, NY

12d•$16 - $17•Onsite

About The Position

Clark-Lumberg Associates LLC is seeking friendly, energetic part-time Customer Service Team Members for its Tim Hortons restaurant at 8400 Lewiston Rd in Batavia, New York. The position is on the morning shift, with schedules between 5 a.m.–1 p.m. and 6 a.m.–2 p.m., and includes a weekend day. The team member’s top priority is guest satisfaction, creating positive guest experiences in a fast-paced environment through attentive service, effective communication, and the ability to multitask. The main objective is to deliver outstanding customer service. Duties also include processing food orders, cleaning public spaces, and preparing food and beverages. Work takes place in a busy quick-service restaurant with frequent communication, interruptions, tasks, and position changes. Employees prepare food and beverage items and may work with or train other employees. Regular and predictable attendance is an essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employer may change or add duties as needed. Clark-Lumberg Associates LLC provides equal employment opportunities and prohibits discrimination and harassment as described in its policy.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and alongside multiple employees.
Attention to detail and ability to process orders accurately.
Willingness to assist with training new employees.
Ability to stand for prolonged periods and to stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull light to moderate weight, stated as less than 5 to 50 pounds.
Ability to operate a cash register system and use electronic devices with repetitive hand movements and fine coordination.
Ability to communicate verbally and exchange information.
Ability to see in the normal visual range, with or without correction.
Ability to hear in the normal audio range, with or without correction, and use and wear a headset for extended periods to take and process orders.
Ability to work with occasional exposure to cold or freezing temperatures and high heat.

Responsibilities

Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
Follow REV procedures to keep coffee and other products fresh and accurate.
Provide friendly, attentive customer service and maintain product knowledge.
Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Ensure orders are accurate by repeating customer orders and verifying products being delivered.
Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
Meet speed-of-service targets and respond efficiently to customer needs.
Follow operational standards and guidelines for product preparation.
Prepare products accurately by following the order monitor.
Communicate showcase and product needs to ensure products are available.
Monitor and record required product temperatures.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Follow restaurant policies, procedures, and standards.
Use proper hand-washing techniques and follow sanitation guidelines; complete required sanitation tasks.
Comply with occupational health and safety legislation and safe work practices.
Use required personal protective equipment.
Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Assist with training new employees.
Maintain regular and predictable attendance.