Customer Care Specialist-First Shift- 6a-2pm

Accurate Courier Services•Sharonville, OH

3d•Onsite

About The Position

Accurate Courier Services is hiring a dependable, detail-oriented Customer Care Specialist for its National Customer Communication Department in Cincinnati. The department supports medical courier services by connecting clients, drivers, and Operations teams to help ensure time-sensitive deliveries are entered correctly, monitored, and completed successfully. This fast-paced role combines customer communication, quality assurance, and dispatch coordination. Team members are cross-trained across these functions and work together to identify potential issues, communicate effectively, and keep service moving. This is a full-time, on-site, entry-level position. Available shifts include 2:00 PM–10:00 PM, 10:00 PM–6:00 AM, and 6:00 AM–2:00 PM; schedules may vary based on department needs. Weekend availability is required, with Saturday and Sunday shifts as scheduled, usually every other weekend. Overtime may be needed. Pay is $17.00–$20.00 per hour, with starting pay based on experience, qualifications, shift, and responsibilities. The company does not offer sponsorship or relocation.

Requirements

High school diploma or GED.
At least 1 year of customer service, dispatch, logistics, call center, or similar experience is preferred.
Strong verbal and written communication skills.
Strong attention to detail and organizational skills.
Ability to multitask and manage multiple priorities.
Ability to problem-solve and make decisions in real time.
Comfort working in a fast-paced environment where priorities can change quickly.
Comfort using computers and learning new software and systems.
Basic Microsoft Excel knowledge.
Dependability, consistent attendance, and punctuality.
Ability to work independently and as part of a team.
Willingness to work overtime when needed.
Weekend availability, including Saturdays and Sundays as scheduled.

Nice To Haves

Previous medical courier or dispatch experience is helpful but not required.
Curiosity, willingness to learn, ownership, and good judgment.

Responsibilities

Answer incoming client and driver calls, enter orders, and provide delivery updates.
Review and process routed and on-demand delivery orders.
Complete quality assurance checks to identify missing, incorrect, or incomplete information.
Monitor active routes and deliveries for delays, missed stops, or potential service issues.
Assign and coordinate on-demand orders with drivers based on location, availability, timing, and delivery requirements.
Communicate with drivers about assignments, pickups, deliveries, delays, and service issues.
Identify potential problems early and take appropriate action to help keep deliveries on track.
Investigate delivery issues and gather information needed to resolve them.
Coordinate with Operations and other team members when additional support or escalation is needed.
Handle client concerns professionally and escalate issues when appropriate.
Assist with service recovery when a delivery does not go as planned.
Maintain accurate documentation of customer, driver, order, and delivery information.
Follow established procedures while using good judgment when unexpected situations arise.
Communicate clearly and professionally with clients, drivers, coworkers, and Operations teams.