FT Customer Service 6a-2pm #4755
About The Position
Clark Holdings Inc. is seeking full-time and part-time Customer Service Team Members for its Tim Hortons location at 2366 Grand Island Blvd in Grand Island, New York. The position is on the morning shift, from 6 a.m. to 2 p.m. The team member’s top priority is guest satisfaction, delivering friendly and attentive service in a fast-paced restaurant environment while working and communicating effectively with other team members. The role includes greeting and serving customers, processing food orders, preparing food and beverages, maintaining product quality and accuracy, and keeping public and work areas clean. Team members follow restaurant operational, sanitation, health, and safety standards, and may assist with training new employees. The work takes place in a busy quick-service restaurant with frequent customer and coworker interactions, interruptions, and changes in tasks or position. Regular and predictable attendance is essential. The company may change or add duties as needed.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and perform restaurant work involving stooping, bending, kneeling, crouching, reaching, and twisting.
- Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
- Ability to operate a cash register system and perform repetitive hand movements and fine coordination, including use of electronic devices.
- Ability to communicate verbally to exchange information.
- Ability to see in the normal visual range and hear in the normal audio range, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
Responsibilities
- Deliver friendly, attentive customer service and create positive guest experiences.
- Greet customers promptly at the front counter and drive-thru, and maintain speed-of-service targets.
- Process orders accurately by repeating customer orders and verifying delivered products.
- Prepare food and beverage items according to operational standards, procedures, and order-monitor instructions.
- Ensure coffee and other products are fresh and accurate by following REV procedures.
- Maintain a clean and inviting dining room and parking lot, and keep front-counter and drive-thru areas clean, organized, and stocked.
- Communicate showcase and product needs to help ensure products are available to customers.
- Monitor and record temperatures of required products.
- Follow restaurant policies, procedures, and standards, including hand-washing and sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety requirements, follow safe work practices, and use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Operate restaurant equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
