FT Customer Service 8a-4pm #4755
About The Position
Clark Holdings Inc. is seeking full-time and part-time Customer Service Team Members for its Tim Hortons location at 2366 Grand Island Blvd in Grand Island, NY. The role is on the morning shift, from 8 a.m. to 4 p.m. The team member’s primary objective is guest satisfaction, creating exceptional experiences through friendly, attentive service and accurate, timely order preparation in a fast-paced restaurant environment. The position includes welcoming customers at the front counter and drive-thru, processing orders, preparing food and beverages, maintaining product freshness and accuracy, and keeping customer-facing areas clean and stocked. Team members follow restaurant procedures and standards, including sanitation and food-safety practices, and work safely with equipment. They may also assist with training new employees. Work takes place in a busy quick-service restaurant with frequent communication, interruptions, and changes in tasks or position. The role requires prolonged standing, various bending and reaching movements, handling light to moderate weights, repetitive hand movements, and use of a headset for customer orders. Employees may occasionally encounter cold or freezing conditions and high heat. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Regular and predictable attendance is essential. The company may change or add duties as needed. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment as described in its equal employment opportunity policy.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and alongside multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
- Ability to operate a cash register system and electronic devices using repetitive hand movements and fine coordination.
- Ability to communicate verbally and exchange information.
- Ability to see in the normal visual range, with or without correction.
- Ability to hear in the normal audio range, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and demonstrate product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Use order verification procedures, including repeating customer orders and verifying delivered products.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Prepare products accurately according to the order monitor and operational standards.
- Communicate showcase and product needs to help ensure products are available.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment and promptly report injuries, accidents, unsafe conditions, or safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
