PT Customer Service 2p-830pm #4755
About The Position
Clark Holdings Inc. is seeking friendly and energetic part-time Customer Service Team Members for its Tim Hortons location at 2366 Grand Island Blvd in Grand Island, New York. The position is on the evening shift from 2:00 p.m. to 8:30 p.m., including weekends. The primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced restaurant environment. Duties include greeting and assisting customers, processing food orders, preparing food and beverages, and cleaning public spaces. Team members also follow product, operational, sanitation, and health and safety standards. The work involves frequent interaction with customers and coworkers, preparing food and beverage items, and working with or training other employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and alongside multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights ranging from less than 5 to 50 pounds.
- Ability to operate a cash register system, with repetitive hand movements and fine coordination, including use of electronic devices.
- Ability to verbally communicate and exchange information.
- Ability to see and hear within the normal visual and audio ranges, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Nice To Haves
- Willingness to assist with training new employees.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain in-depth product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure orders are accurate by repeating customers’ orders and verifying products being delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet customer needs and service speed targets.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to help ensure products are available for customers.
- Monitor and record required product temperatures.
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper handwashing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and follow safe work practices and procedures.
- Use required personal protective equipment and operate equipment and machinery safely.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Assist with training new employees.
- Maintain regular and predictable attendance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
