PT Customer Service 2p-8pm #11032

Clark Holdings / Tim Hortons•Buffalo, NY

3d•Onsite

About The Position

Clark Holdings Inc. is seeking a friendly, energetic part-time Customer Service Team Member for its Tim Hortons restaurant at 1810 Maple Rd in Williamsville, New York. The position is on the afternoon/evening shift from 2 p.m. to 8 p.m., including weekends. The team member’s primary priority is guest satisfaction, delivering exceptional experiences in a fast-paced restaurant environment. Duties include greeting and assisting customers, processing food orders, preparing food and beverage items, and cleaning public spaces. The role requires teamwork, communication, multitasking, attention to detail, and a welcoming attitude. Employees create a positive first impression by maintaining a clean and inviting dining room and parking lot, following service procedures, and providing accurate, fresh products. They follow restaurant operating, sanitation, health, and safety standards; keep service areas stocked and ready; and safely operate equipment. The job involves frequent interaction with customers and coworkers, preparing food and beverages, interruptions and task changes, and the physical demands of working in a restaurant. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment as described in the posting.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work on a team and alongside multiple employees.
Attention to detail and ability to process orders accurately.
Ability to prepare a variety of food and beverage items.
Willingness to assist with training new employees.
Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
Ability to operate a cash register system and use electronic devices with repetitive hand movements and fine coordination.
Ability to use and wear a headset for extended periods to take and process customer orders.
Ability to communicate verbally and to see and hear within the normal range, with or without correction.
Regular and predictable attendance.

Responsibilities

Deliver friendly, attentive customer service and create a positive guest experience.
Greet customers warmly and promptly at the front counter and drive-thru, aiming to do so within five seconds.
Use product knowledge and the S.E.T. principles (Smile, Eye Contact, Thank You) when serving customers.
Repeat customer orders and verify products being delivered to ensure accuracy.
Prepare food and beverage items accurately according to operational standards and the order monitor.
Follow REV procedures to ensure coffee and products are fresh and accurate.
Communicate showcase and product needs to help ensure products are available.
Monitor and record temperatures of required products.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Maintain a clean and inviting dining room and parking lot, and wear proper attire.
Follow restaurant policies, procedures, and standards, including hand washing and sanitation requirements.
Complete assigned sanitation tasks.
Comply with occupational health and safety legislation and follow safe work practices and procedures.
Use required personal protective equipment and operate equipment and machinery safely.
Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
Work as part of a team and assist with training new employees.
Maintain regular and predictable attendance.