PT Customer Service 8a-4pm #11032

Clark Holdings / Tim Hortons•Buffalo, NY

3d•Onsite

About The Position

Clark Holdings Inc. is seeking friendly and energetic part-time Front of House Customer Service Team Members for its Tim Hortons team at 1810 Maple Rd in Williamsville. The position is on the weekday morning shift, 8 a.m. to 4 p.m., and Fridays are mandatory. The primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced restaurant environment. Team members may be the first point of contact for guests and also prepare food and beverage items. Regular and predictable attendance is an essential function of the role. The work takes place in a busy quick-service restaurant with frequent communication with customers and coworkers, interruptions, tasks, and position changes. Employees prepare food and beverages and may work with or train other employees. Physical demands include prolonged standing; stooping, bending, kneeling, crouching, reaching, and twisting; lifting, carrying, pushing, or pulling weights under 5 to 50 pounds; repetitive hand movements and fine coordination to use a cash register and electronic devices; and occasional exposure to cold or freezing conditions and high heat. The role requires verbal communication, vision and hearing within the normal ranges with or without correction, and the ability to wear and use a headset for extended periods to take and process customer orders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment on the basis of protected characteristics.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and with multiple employees.
Attention to detail and ability to process orders accurately.
Willingness to assist with training new employees.
Ability to perform the physical demands described for the role, including prolonged standing, movement, lifting, carrying, pushing, or pulling weights under 5 to 50 pounds, and repetitive hand movements.
Ability to communicate verbally and to use and wear a headset for extended periods to take and process orders.
Ability to meet the role's vision and hearing needs, with or without correction.
Regular and predictable attendance.
Availability for the weekday 8 a.m.–4 p.m. shift; Fridays are mandatory.

Responsibilities

Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
Ensure coffee and products are fresh and accurate by following REV procedures.
Provide friendly, attentive customer service and maintain in-depth product knowledge.
Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Ensure orders are accurate by repeating customer orders and verifying products being delivered.
Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
Work efficiently to meet speed-of-service targets and customer needs.
Process food orders and prepare food and beverage orders accurately according to the order monitor and operational standards.
Communicate showcase and product needs to ensure products are available to customers.
Monitor and record temperatures of required products.
Keep front counter and drive-thru areas clean, organized, stocked, and ready for rush periods.
Follow restaurant policies, procedures, and standards, including proper hand-washing and sanitation guidelines, and complete assigned sanitation tasks.
Comply with occupational health and safety legislation and safe work practices; use required personal protective equipment.
Promptly report injuries, accidents, unsafe conditions, and health and safety contraventions to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Assist with training new employees.
Maintain regular and predictable attendance.