FT Customer Service Rep

Planet Fitness • Philadelphia, PA

3d • Onsite

About The Position

National Fitness Partners is hiring a full-time Customer Service Representative at its Germantown location in Philadelphia, Pennsylvania. The role provides customer service to Planet Fitness members, prospective members, and guests, supporting an exceptional Judgement Free member experience. Afternoon and evening hours are available from 12:00 p.m. to 11:00 p.m. Starting pay is $13.00 per hour. Hourly increases are provided at 180 days, one year, and every six months thereafter, based on the employee’s anniversary date. Select shifts may receive shift-differential pay.

National Fitness Partners is the largest Planet Fitness franchise, serving more than one million members across over 200 clubs. Its stated values include accountability, drive, passion, and ambition.

Requirements

• Customer service experience.
• High school diploma or GED equivalent preferred.
• Must be at least 18 years of age.
• Basic computer proficiency.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed