PT Customer Service 1pm-9pm #5659

Clark Holdings / Tim Hortons•Williamsville, NY

1d•Onsite

About The Position

Clark Holdings Inc. is seeking friendly, energetic full-time and part-time Customer Service Team Members for its Tim Hortons restaurant at 5225 Sheridan Dr in Williamsville, New York. The position serves guests during afternoon, evening, and weekend shifts. The primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced restaurant environment. Team members process food orders, prepare food and beverages, clean public spaces, and work collaboratively with other employees. The role involves frequent interaction with customers, interruptions, and changing tasks and positions. Regular and predictable attendance is essential. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment on legally protected grounds.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team with multiple employees.
Attention to detail and ability to process orders accurately.
Willingness to assist with training new employees.
Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
Ability to operate a cash register system, including repetitive hand movements and fine coordination, and to use electronic devices.
Ability to verbally communicate and exchange information.
Ability to see and hear within the normal range, with or without correction.
Ability to use and wear a headset for extended periods to take and process customer orders.
Ability to work with frequent interruptions, tasks, and position changes.

Responsibilities

Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
Keep coffee and other products fresh and accurate by following REV procedures.
Deliver friendly, attentive customer service and maintain in-depth product knowledge.
Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Ensure order accuracy by repeating customers’ orders and verifying the products delivered.
Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
Work efficiently to meet customer needs and maintain speed-of-service targets.
Follow operational standards and guidelines for product preparation and prepare products accurately using the order monitor.
Communicate showcase and product needs to help ensure products are available to customers.
Monitor and record temperatures of required products.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Follow restaurant policies, procedures, and standards; use proper hand-washing techniques and follow sanitation guidelines.
Complete sanitation tasks as outlined.
Comply with occupational health and safety legislation and follow safe work practices and procedures.
Use required personal protective equipment and promptly report injuries, accidents, unsafe conditions, or health and safety violations to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Assist with training new employees.
Prepare food and beverage items, process orders, and clean public spaces.
Maintain regular and predictable attendance.