PT Customer Service Evenings/Weekends #5659

Clark Holdings Inc. / Tim Hortons•Town of Amherst, NY

7d•$16 - $17•Onsite

About The Position

Clark Holdings Inc. is hiring full-time and part-time Customer Service Team Members for its Tim Hortons location at 5225 Sheridan Dr in Williamsville, NY. The role offers afternoon/evening shifts (2 p.m.–9 p.m., 4 p.m.–8 p.m., and 6 p.m.–9 p.m.) and weekend shifts (11 a.m.–7 p.m. and 1 p.m.–9 p.m.). The team member’s top priority is guest satisfaction, creating exceptional experiences through friendly, attentive service and quality food and beverage preparation in a fast-paced restaurant environment. The position focuses on delivering outstanding customer service, processing food orders, cleaning public spaces, and preparing food and beverages. Employees follow restaurant procedures and standards, maintain product quality and availability, support safe and sanitary operations, and communicate with customers and coworkers. The role involves frequent interruptions and changes in tasks and position, and includes working with and training other employees. Work is performed in a busy quick food service restaurant with frequent communication with customers and other employees. Essential physical functions include standing for prolonged periods; bending, kneeling, reaching, twisting, and related movements; handling light to moderate weight; using a cash register and electronic devices; and communicating verbally. The role may involve occasional exposure to cold or freezing temperatures and high heat, and requires use of a headset for extended periods.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and with multiple employees.
Attention to detail and ability to process orders accurately.
Ability to stand for prolonged periods and perform restaurant-related movements, including stooping, bending, kneeling, crouching, reaching, and twisting.
Ability to lift, carry, push, and/or pull light to moderate weights, from under 5 to 50 pounds.
Ability to use a cash register system and electronic devices with repetitive hand movements and fine coordination.
Ability to communicate verbally and to use and wear a headset for extended periods to take and process customer orders.
Ability to see in the normal visual range and hear in the normal audio range, with or without correction.

Responsibilities

Create a positive first impression by maintaining a clean, inviting dining room and parking lot and wearing proper attire.
Follow REV procedures to keep coffee and other products fresh and accurate.
Provide friendly, attentive customer service and demonstrate product knowledge.
Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Ensure order accuracy by repeating customer orders and verifying delivered products.
Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
Meet speed-of-service targets by working efficiently and addressing customer needs.
Follow operational standards and guidelines for product preparation.
Prepare products accurately by following the order monitor.
Communicate showcase and product needs to ensure products are available.
Monitor and record temperatures of required products.
Keep front counter and drive-thru areas clean, organized, stocked, and ready for rush periods.
Follow restaurant policies, procedures, and standards.
Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
Comply with occupational health and safety legislation and safe work practices.
Use required personal protective equipment and operate equipment and machinery safely.
Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
Assist with training new employees.
Maintain regular and predictable attendance.