Customer Service Representative (Weekends & Evenings)

Mattioni Plumbing, Heating & Cooling•Downingtown, PA

2d•$23 - $26•Hybrid

About The Position

This role is for a Customer Service Representative who will promote customer satisfaction by converting incoming customer calls into booked service appointments. The company is a family-owned and operated home service expert in Chester County, known for its growth and commitment to its employees. They offer opportunities for employees to carve their own path and find a fulfilling career in a supportive, family-like environment.

Requirements

Ability to learn the call script.
Willingness to participate in training.
Ability to maintain and update customer database.
Ability to maintain communication with dispatch and manager.
Must be able to pass a drug and background test.
Must be able to commute to Downingtown, PA office for initial training and quarterly meetings.

Nice To Haves

High school diploma or equivalent

Responsibilities

Promote customer satisfaction by converting incoming customer calls into booked service appointments.
Learn the call script to sound professional and authentic when speaking with customers.
Participate in training to grow and develop as a professional.
Maintain and update the customer database with complete and accurate information.
Maintain communication with dispatch and your manager.