PT Customer Service 1pm-9pm #5659
About The Position
Clark Holdings Inc. is seeking full-time and part-time Customer Service Team Members for its Tim Hortons restaurant at 5225 Sheridan Dr in Williamsville, New York. The position offers afternoon and evening shifts, including 1 p.m.–9 p.m., 4 p.m.–8 p.m., and 6 p.m.–9 p.m., as well as weekend shifts from 11 a.m.–7 p.m. and 1 p.m.–9 p.m. The team member’s top priority is guest satisfaction, creating exceptional guest experiences in a fast-paced restaurant environment. The main objective is to deliver outstanding customer service. The role also involves processing orders, preparing food and beverages, and cleaning public spaces. Employees interact frequently with customers and coworkers, prepare a variety of menu items, and may work with or train other employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work on a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and perform restaurant work involving stooping, bending, kneeling, crouching, reaching, and twisting.
- Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
- Ability to operate a cash register system and use electronic devices, including repetitive hand movements and fine coordination.
- Ability to verbally communicate and exchange information.
- Ability to see and hear in the normal visual and audio ranges, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain in-depth product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Use proper order procedures, including repeating customer orders and verifying products delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to support product availability.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper handwashing techniques, follow sanitation guidelines, and complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and follow safe work practices and procedures.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, or health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
