FT Customer Service 6a-3pm #6642
About The Position
Clark-Lumberg Associates LLC is seeking friendly, energetic part-time and full-time Customer Service Team Members for its Tim Hortons restaurant at 1106 Main St, Corfu in Pembroke, New York. The role is focused on guest satisfaction and creating exceptional customer experiences in a fast-paced restaurant. Shifts are listed as 6 a.m.–2 p.m. and 7 a.m.–3 p.m., including weekends. The position involves welcoming and serving customers, processing food orders, preparing food and beverages, and maintaining clean public and work areas. Team members follow product-preparation, service, sanitation, and safety procedures; work collaboratively; and may assist with training new employees. The work takes place in a busy quick-service restaurant with frequent customer and coworker interactions, interruptions, and task or position changes. Regular and predictable attendance is an essential function.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and perform the physical activities described for the role, including stooping, bending, kneeling, crouching, reaching, twisting, and lifting, carrying, pushing, or pulling light to moderate weights.
- Ability to operate a cash register system with repetitive hand movements and fine coordination, including use of electronic devices.
- Ability to communicate verbally and exchange information.
- Ability to see and hear within the normal range, with or without correction; ability to wear and use a headset for extended periods to take and process orders.
Responsibilities
- Create a positive first impression by maintaining a clean, inviting dining room and parking lot and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure orders are accurate by repeating customer orders and verifying delivered products.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to help ensure products are available.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for busy periods.
- Follow restaurant policies, procedures, and standards.
- Use proper handwashing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment and promptly report injuries, accidents, unsafe conditions, or regulatory contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
