FT Customer Service 1p-9pm #7475
About The Position
Clark-Lumberg Associates LLC is seeking friendly and energetic part-time and full-time Customer Service Team Members for its Tim Hortons restaurant at 20 Main St, Batavia, New York. The role is on evening shifts from 1 p.m. to 9 p.m., including weekends. The primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced restaurant environment. Team members process food orders, prepare food and beverages, clean public spaces, and work collaboratively with coworkers. The position involves frequent customer and employee interaction, interruptions, and changes in tasks and position. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The company provides equal employment opportunities and prohibits discrimination and harassment in employment.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and perform the physical activities described for the role, including stooping, bending, kneeling, crouching, reaching, twisting, and lifting, carrying, pushing, or pulling light to moderate weights from less than 5 to 50 pounds.
- Ability to use a cash register system and electronic devices with repetitive hand movements and fine coordination.
- Ability to communicate verbally to exchange information.
- Ability to see and hear within the normal range, with or without correction.
- Ability to wear and use a headset for extended periods to take and process customer orders.
- Ability to work with occasional exposure to cold/freezing and high-heat temperatures.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and products are fresh and accurate.
- Provide friendly, attentive customer service and maintain in-depth product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customer orders and verifying products being delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to maintain product availability.
- Monitor and record temperatures of required products.
- Keep front-counter and drive-thru areas clean, organized, stocked, and ready for busy periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete required sanitation tasks.
- Comply with occupational health and safety legislation and safe-work practices.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, or health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
