PT Customer Service 2p-7pm #7485
About The Position
Clark Holdings Inc. is hiring part-time Customer Service Team Members for its Tim Hortons restaurant at 1060 Wehrle Dr in Williamsville, New York. The position is scheduled for afternoon/evening shifts, either 2 p.m.–7 p.m. or 4 p.m.–7 p.m., including weekends. The main objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced restaurant. Duties include greeting and assisting customers, processing orders, preparing food and beverages, and cleaning public spaces. Team members communicate with coworkers, maintain product quality and availability, follow restaurant policies and safety procedures, and may assist with training new employees. Work takes place in a busy quick food service restaurant with frequent communication, interruptions, tasks, and position changes. The role involves standing for prolonged periods; bending, kneeling, reaching, and twisting; lifting, carrying, pushing, or pulling weights from under 5 to 50 pounds; operating a cash register and electronic devices with repetitive hand movements; and using a headset for extended periods. Employees may occasionally be exposed to freezing temperatures and high heat. Normal-range vision and hearing, with or without correction, are required. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The description notes that duties may change and additional responsibilities may be assigned. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment on the basis of protected characteristics.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and alongside multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and to stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull weights ranging from under 5 to 50 pounds.
- Ability to operate a cash register and electronic devices using repetitive hand movements and fine coordination.
- Ability to communicate verbally to exchange information.
- Normal-range vision and hearing, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive service and use product knowledge to assist customers.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure orders are accurate by repeating customers’ orders and verifying the products delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately according to the order monitor.
- Communicate showcase and product needs to maintain product availability.
- Monitor and record required product temperatures.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
