PT Customer Service 2p-830pm #4755
About The Position
Clark Holdings Inc. is seeking friendly and energetic part-time Customer Service Team Members for its Tim Hortons location at 2366 Grand Island Blvd in Grand Island, New York. This evening-shift position runs from 2:00 p.m. to 8:30 p.m. and includes weekends. The role’s main objective is delivering outstanding customer service and creating exceptional guest experiences in a fast-paced quick-service restaurant. Team members may greet guests, process food orders, prepare food and beverages, and clean public spaces. Regular and predictable attendance is an essential function. The employer may assign or change duties as needed. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment as described in its policy.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team with multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and perform the physical tasks described for the restaurant setting.
- Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
- Ability to use a cash register system, including repetitive hand movements and fine coordination with electronic devices.
- Ability to communicate verbally to exchange information.
- Ability to see in the normal visual range and hear in the normal audio range, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Nice To Haves
- Willingness to assist with training new employees.
Responsibilities
- Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain in-depth product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customer orders and verifying products being delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to help ensure product availability.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards, including handwashing and sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices, use required personal protective equipment, and promptly report injuries, accidents, unsafe conditions, or regulatory contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
