PT Customer Service 1230p-830pm #4755
About The Position
Clark Holdings Inc. is seeking a friendly, energetic part-time Customer Service Team Member for its Tim Hortons restaurant at 2366 Grand Island Blvd in Grand Island, New York. The position is on the evening shift, 12:30 p.m. to 8:30 p.m., including weekends. The primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced restaurant environment. Duties include processing food orders, preparing food and beverages, and cleaning public spaces. The role involves frequent communication with customers and coworkers, interruptions, and changes between tasks and positions. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment as described in its equal opportunity statement.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and perform restaurant duties involving stooping, bending, kneeling, crouching, reaching, and twisting.
- Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
- Ability to operate a cash register system and electronic devices, including repetitive hand movements and fine coordination.
- Ability to communicate verbally to exchange information.
- Vision within the normal range, with or without correction.
- Hearing within the normal range, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Willingness to assist with training new employees.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and products are fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customer orders and verifying delivered products.
- Greet customers warmly within five seconds at the front counter and drive-thru.
- Meet speed-of-service targets and respond efficiently to customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately using the order monitor.
- Communicate showcase and product needs to maintain product availability.
- Monitor and record required product temperatures.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for busy periods.
- Follow restaurant policies, procedures, and standards.
- Use proper handwashing techniques, follow sanitation guidelines, and complete required sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
