FT Customer Service 8a-4pm #4755
About The Position
Clark Holdings Inc. is seeking friendly, energetic full-time and part-time Customer Service Team Members for its Tim Hortons restaurant at 2366 Grand Island Blvd in Grand Island, New York. The position is on the morning shift from 8 a.m. to 4 p.m. The primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced restaurant environment. Team members may greet guests, process food orders, prepare food and beverages, and clean public spaces while communicating and working effectively with fellow employees. The role requires following hospitality, restaurant operations, policy, sanitation, and health and safety procedures. Employees maintain clean and inviting customer areas, prepare accurate products, monitor product temperatures and availability, and keep service areas organized and stocked. They must also use equipment safely, follow required safety practices, and report injuries or unsafe conditions. Work takes place in a busy quick-service restaurant with frequent customer and employee interaction, interruptions, and changes in tasks or position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Regular and predictable attendance is essential. Duties may change or expand as needed. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment as described in its equal opportunity statement.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and perform restaurant work involving stooping, bending, kneeling, crouching, reaching, and twisting.
- Ability to lift, carry, push, and/or pull light to moderate weights ranging from under 5 to 50 pounds.
- Ability to use a cash register system and electronic devices with repetitive hand movements and fine coordination.
- Ability to communicate verbally to exchange information.
- Ability to see and hear in the normal range, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Ability to work with occasional exposure to cold or freezing temperatures and high heat temperatures.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customer orders and verifying delivered products.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to maintain product availability.
- Monitor and record temperatures of required products.
- Keep front counter and drive-thru areas clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete required sanitation tasks.
- Comply with occupational health and safety legislation and follow safe work practices and procedures.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, or health and safety contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
