Customer Service Support Associate - Bob Squad
About The Position
Join Bob’s Discount Furniture as a Retail Customer Service Support Associate on the Bob Squad, supporting customers throughout their shopping journey. This omnichannel, in-store role assists guests in person, over the phone, and through digital platforms to help provide a smooth shopping experience. The associate helps with orders, manages calls, and supports store teams while representing Bob’s with integrity, enthusiasm, and care. This is a full-time position requiring flexibility to meet retail scheduling needs. The role calls for customer focus, communication skills, technology adaptability, and the ability to support multiple functions in a dynamic retail environment. Bob’s describes its workplace as inclusive and skill-driven, with training and career development opportunities. The stated hourly pay range is $14.00 to $15.00, with an hourly advance against commission and potential commissions, incentives, or bonuses noted separately.
Requirements
- Must be at least 18 years old.
- Ability to work flexible retail hours.
- Strong verbal communication, judgment, and customer service skills.
- Basic computer proficiency and willingness to learn new technologies.
- Ability to stand and walk on the showroom floor.
- Ability to sit and perform computer-based work at a desk.
- Ability to speak clearly on the phone and use standard office equipment.
Nice To Haves
- Experience in retail, call centers, or customer service.
- Familiarity with sales or CRM systems.
- Experience supporting store operations or fulfillment.
- Guest communication and empathy.
- Omnichannel customer support experience across in-store, phone, and digital channels.
- Order-entry accuracy using support systems.
- Cash handling and payment processing skills.
- Multitasking and follow-through.
- Problem-solving and root-cause analysis.
- Positive mindset and professionalism.
- Technology adaptability and system usage.
Responsibilities
- Assist guests in person, over the phone, and across digital platforms.
- Support customers with orders, including accurate order entry using support systems.
- Manage customer calls and provide customer service support.
- Support store teams and store operations.
- Handle cash and process payments.
- Follow through on customer needs, solve problems, and identify root causes.
- Use technology and support systems to assist customers and represent the company professionally.
Benefits
- National medical insurance.
- Dental insurance.
- Vision insurance.
- Paid vacation, sick days, holidays, and birthday.
- 401(k) profit-sharing plan with company match.
- Pet insurance.
- Employer-paid life insurance.
- Legal and financial planning assistance.
- Wellness resources.
- Tuition reimbursement and employee scholarships.
- Ongoing training and career development through Workday Learning.
- Employee discount beginning on Day 1 and merchant partner savings.
- Hourly advance against commission; potential commissions, incentives, or bonuses are also mentioned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
