Customer Service Support Associate - Bob Squad
About The Position
Join Bob’s Discount Furniture as a Customer Service Support Associate on the Bob Squad, helping deliver exceptional support throughout the customer journey. In this omnichannel role, you will assist guests in person, over the phone, and through digital platforms to support a smooth shopping experience. You may help with orders, manage calls, and support store teams, using technology and service skills to represent Bob’s with integrity, enthusiasm, and care. This is a full-time, in-store position requiring flexibility to meet the needs of a retail schedule. The hourly pay range is $16.00 to $18.00, excluding potential commissions, incentives, and bonuses. Bob’s describes its workplace as positive, inclusive, and skills-driven, guided by values including honesty, integrity, transparency, community, safety, diversity, accountability, and fun. The company emphasizes growth, well-being, and career advancement, and states its commitment to equal employment opportunity and an inclusive workplace.
Requirements
- Must be at least 18 years old.
- Ability to work flexible retail hours.
- Strong verbal communication, judgment, and customer service skills.
- Basic computer proficiency and willingness to learn new technologies.
- Guest communication and empathy.
- Ability to multitask and follow through.
- Positive mindset and professionalism.
- Ability to adapt to technology and use systems.
- Ability to stand and walk on the showroom floor, sit and perform computer-based work at a desk, speak clearly on the phone, and use standard office equipment.
Nice To Haves
- Experience in retail, call centers, or customer service.
- Familiarity with sales or CRM systems.
- Experience supporting store operations or fulfillment.
- Problem-solving and root cause analysis skills.
Responsibilities
- Assist guests in person, by phone, and through digital platforms.
- Help guests with orders, including accurate order entry using support systems.
- Manage calls and provide customer support throughout the shopping experience.
- Support store teams and multiple functions in a dynamic retail environment.
- Handle cash and process payments.
- Solve customer problems, investigate root causes, and follow through.
- Represent Bob’s with professionalism, empathy, enthusiasm, and care.
Benefits
- National medical, dental, and vision insurance.
- Paid vacation, sick days, holidays, and birthday.
- 401(k) profit-sharing plan with a company match.
- Pet insurance and employer-paid life insurance.
- Legal and financial planning assistance and wellness resources.
- Tuition reimbursement and employee scholarships.
- Ongoing training and career development through Workday Learning.
- Employee discount from Day 1 and merchant partner savings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
