Customer Service Support Associate - Bob Squad

Bob's Discount Furniture • New York, NY

1d • $16 - $17 • Onsite

About The Position

Join Bob’s Discount Furniture as a Retail Customer Service Support Associate on the Bob Squad and help deliver exceptional support throughout the customer journey. This omnichannel role assists guests in person, over the phone, and across digital platforms to provide a smooth shopping experience. The associate helps with orders, manages calls, and supports store teams, using technology and customer-service skills to represent Bob’s with integrity, enthusiasm, and care.

This is a full-time, in-store position requiring flexibility to work a retail schedule. The role calls for customer focus, communication, technology adaptability, and the ability to support multiple functions in a dynamic retail environment.

Bob’s describes itself as a growing omnichannel furniture retailer with over 200 stores. Its core values are Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun. The hourly pay range is $16.00 to $17.22, excluding potential commissions, incentives, or bonuses.

Requirements

• Must be at least 18 years old.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.
• Ability to communicate empathetically with guests.
• Ability to multitask and follow through.
• Ability to solve problems and perform root cause analysis.
• Ability to maintain a positive mindset and professionalism.
• Ability to stand and walk on the showroom floor.
• Ability to sit and perform computer-based work at a desk.
• Ability to speak clearly on the phone and use standard office equipment.

Nice To Haves

• Experience in retail, call centers, or customer service.
• Familiarity with sales or CRM systems.
• Experience supporting store operations or fulfillment.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Help with orders, including accurate order entry using support systems.
• Manage customer calls and provide support throughout the shopping experience.
• Support store teams and store operations.
• Handle cash and process payments.
• Multitask, follow through on customer needs, and work to resolve problems.

Benefits

• National medical insurance.
• Dental insurance.
• Vision insurance.
• Paid vacation, sick days, holidays, and birthday.
• 401(k) profit-sharing plan with company match.
• Pet insurance.
• Employer-paid life insurance.
• Legal and financial planning assistance.
• Wellness resources.
• Tuition reimbursement and employee scholarships.
• Ongoing training and career development through Workday Learning.
• Employee discount from Day 1 and merchant partner savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed