Customer Service Support Associate - Bob Squad
About The Position
Join Bob’s Discount Furniture as a Customer Service Support Associate on the Bob Squad, delivering support throughout the customer journey. This omnichannel role assists guests in person, over the phone, and through digital platforms to help ensure a smooth shopping experience. The associate helps with orders, manages calls, and supports store teams while representing Bob’s with integrity, enthusiasm, and care. This is a full-time, in-store position with required flexibility to work a retail schedule. The role calls for customer focus, communication skills, technology adaptability, and the ability to support multiple functions in a dynamic retail environment. Bob’s describes its culture as positive, inclusive, and skill-driven, guided by values including honesty, integrity, transparency, community, safety, diversity, accountability, and fun.
Requirements
- Must be at least 18 years old.
- Ability to work flexible retail hours.
- Strong verbal communication, judgment, and customer service skills.
- Basic computer proficiency and willingness to learn new technologies.
- Ability to communicate with empathy and professionalism, multitask, and follow through.
- Ability to stand and walk on the showroom floor, sit and perform computer-based work at a desk, speak clearly on the phone, and use standard office equipment.
Nice To Haves
- Experience in retail, call centers, or customer service.
- Familiarity with sales or CRM systems.
- Experience supporting store operations or fulfillment.
Responsibilities
- Assist guests in person, over the phone, and across digital platforms.
- Help customers with orders, including accurate order entry using support systems.
- Manage calls and provide customer support throughout the shopping experience.
- Support store teams and, where applicable, store operations or fulfillment.
- Handle cash and process payments.
- Troubleshoot customer issues using problem-solving and root cause analysis.
- Work across multiple functions and follow through on customer needs.
Benefits
- National medical, dental, and vision insurance.
- Paid vacation, sick days, holidays, and birthday.
- 401(k) profit sharing plan with company match.
- Pet insurance and employer-paid life insurance.
- Legal and financial planning assistance and wellness resources.
- Tuition reimbursement and employee scholarships.
- Ongoing training and career development through Workday Learning.
- Employee discount from Day 1 and merchant partner savings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
