Customer Service Support Associate - Bob Squad
About The Position
Bob’s Discount Furniture is hiring a Retail Customer Service Support Associate for its Bob Squad. This omnichannel role supports customers throughout their shopping journey, assisting in person, by phone, and through digital platforms. The associate helps with orders, manages calls, and supports store teams while representing the company with integrity, enthusiasm, and care. This is a full-time, in-store position requiring flexibility to meet retail scheduling needs. The role calls for customer focus, communication skills, technology adaptability, and the ability to support multiple functions in a dynamic retail environment. Candidates should be team players who enjoy problem-solving and connecting with people. The company offers training, career development, and a range of benefits. Hourly pay is $14.00 to $15.00, with an hourly advance against commission; the posting also references potential commissions, incentives, and bonuses.
Requirements
- Must be at least 18 years old.
- Ability to work flexible retail hours.
- Strong verbal communication, judgment, and customer service skills.
- Basic computer proficiency and willingness to learn new technologies.
- Ability to stand and walk on the showroom floor, sit and perform computer-based work at a desk, speak clearly on the phone, and use standard office equipment.
Nice To Haves
- Experience in retail, call centers, or customer service.
- Familiarity with sales or CRM systems.
- Experience supporting store operations or fulfillment.
- Skills in guest communication and empathy, omnichannel customer support, multitasking, follow-through, problem-solving, root cause analysis, professionalism, and technology adaptability.
Responsibilities
- Assist customers in person, over the phone, and through digital platforms.
- Help customers with orders and manage calls.
- Support store teams and contribute to a smooth shopping experience.
- Enter orders accurately using support systems.
- Handle cash and process payments.
- Provide professional, empathetic customer service and follow through on customer needs.
Benefits
- National medical, dental, and vision insurance.
- Paid vacation, sick days, holidays, and birthday.
- 401(k) Profit Sharing Plan with a company match.
- Pet insurance and employer-paid life insurance.
- Legal and financial planning assistance and wellness resources.
- Tuition reimbursement and employee scholarships.
- Ongoing training and career development through Workday Learning.
- Employee discount starting on Day 1 and merchant partner savings.
- Hourly advance against commission; potential commissions, incentives, and bonuses are referenced.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
