Customer Service Support Associate - Bob Squad
About The Position
Join Bob’s Discount Furniture as a Customer Service Support Associate - Bob Squad and help deliver exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to provide a smooth shopping experience. You may help with orders, manage calls, and support store teams while representing Bob’s with integrity, enthusiasm, and care. This is a full-time, in-store position requiring flexibility to work retail hours. The role calls for customer focus, communication, technology skills, and the ability to support multiple functions in a dynamic retail environment. Bob’s describes its culture as positive, inclusive, and skill-driven, guided by the values of Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun.
Requirements
- Must be at least 18 years old.
- Ability to work flexible retail hours.
- Strong verbal communication, judgment, and customer service skills.
- Basic computer proficiency and willingness to learn new technologies.
- Ability to stand and walk on the showroom floor, sit and perform computer-based work at a desk, speak clearly on the phone, and use standard office equipment.
Nice To Haves
- Experience in retail, call centers, or customer service.
- Familiarity with sales or CRM systems.
- Experience supporting store operations or fulfillment.
Responsibilities
- Assist guests in person, over the phone, and across digital platforms.
- Help guests with orders and provide customer support throughout the shopping journey.
- Manage calls and support store teams.
- Use support systems to enter orders accurately.
- Handle cash and process payments.
- Multitask, follow through, solve problems, and identify root causes.
- Represent Bob’s with integrity, enthusiasm, professionalism, and care.
Benefits
- National medical, dental, and vision insurance.
- Paid vacation, sick days, holidays, and birthday.
- 401(k) Profit Sharing Plan with a company match.
- Pet insurance and employer-paid life insurance.
- Legal and financial planning assistance and wellness resources.
- Tuition reimbursement and employee scholarships.
- Ongoing training and career development through Workday Learning.
- Employee discount from Day 1 and merchant partner savings.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
