Seasonal Customer Service, Stock & Fulfillment- Deerfield Towne Center Rack

Nordstrom•Mason, OH

5d•$16 - $16•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy retail environment, collaborating to create a welcoming and inclusive experience for customers. The role focuses on providing quick, easy customer service and keeping the store clean and organized. Team members may work across Sales, Customer Service, Stock, and Fulfillment, and may occasionally support different areas of the store according to business needs. Sales and Customer Service duties include keeping the salesfloor organized and stocked, assisting with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning merchandise to the salesfloor, maintaining organized stockrooms, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining clean and organized selling floors and stockrooms, and providing general store support such as preparing special events, organizing backrooms, completing markdowns, and relocating fixtures. The position requires continuous movement and handling merchandise, including lifting and carrying items.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor runway-ready, sized, and filled through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag items and handle bulky or heavy merchandise.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing.
Sort and return clothing to the salesfloor to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.