Customer Service Specialist - Automotive Finishes

Sherwin-Williams•Fort Smith, AR

2d•Onsite

About The Position

The Customer Service Specialist supports the success of the Automotive branch by working with customers to identify their needs, answer questions about Sherwin-Williams Automotive products, recommend solutions, and resolve concerns. The role also involves receiving and preparing orders, safely moving and loading products, and making deliveries. The position is part-time at Automotive Finishes #9722, 5021 Towson Ave, Fort Smith, Arkansas. The schedule aligns with branch hours, Monday through Friday between 8:00 AM and 5:00 PM; specific hours are determined by business needs and may change. Duties may include contact with customers, including minors, and access to payment methods, electronic equipment, personal information, merchandise, and other valuables. The company has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without needing employment-visa sponsorship now or in the future.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Must be willing to work all scheduled hours, with or without reasonable accommodation.
Must have at least one year of work experience in customer service, retail, or sales.

Nice To Haves

At least one year of work experience in a Sherwin-Williams Automotive Branch or in the automotive industry.
At least two years of work experience in customer service, retail, or sales.
At least one year of experience using material-handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, or conveyor belts.
High school diploma or GED.

Responsibilities

Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping them safely and promptly.
Load and unload products from deliveries.
Operate material-handling, tinting, mixing, and testing equipment safely.
Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
Assist customers in person and by phone by determining needs and presenting appropriate products and services.
Process sales transactions accurately in the POS system and follow policies and procedures.
Communicate and cooperate with supervisors and coworkers.
Maintain a clean and safe work environment and optimize space utilization.
Follow quality service standards and comply with procedures, rules, and regulations.
Keep the stockroom organized.
Follow inventory-control procedures and assist with the biannual inventory review.
Complete monthly and quarterly safety training.
Assist with the semiannual physical inventory process.
Help promote sales specials and initiatives.
As business needs require, perform keyholder duties, including branch opening and end-of-day procedures and making nightly bank deposits.