Customer Service Specialist - Automotive Finishes

Sherwin-Williams•Honolulu, HI

2d•Onsite

About The Position

The Customer Service Specialist supports the success of the Automotive branch by working with customers to determine their needs, answer questions about Sherwin-Williams Automotive products, and recommend appropriate solutions. The role also involves resolving customer concerns, preparing and receiving orders, and safely moving, loading, and delivering products. The position is based at Automotive Finishes #9807 in Honolulu, Hawaii, and is full-time, Monday through Friday between 8 a.m. and 5 p.m., subject to business needs and change. The role involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. Keyholder duties may be assigned based on business needs.

Requirements

Must be at least 18 years old.
Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing to work all scheduled hours, with or without reasonable accommodation.
Must have at least one year of work experience in customer service, retail, or sales.

Nice To Haves

At least one year of work experience in a Sherwin-Williams Automotive Branch or in the automotive industry.
At least two years of work experience in customer service, retail, or sales.
At least one year of work experience using material-handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, or conveyor belts.
High school diploma or GED.

Responsibilities

Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping them safely and promptly.
Load and unload products from deliveries.
Safely operate material-handling, tinting, mixing, and testing equipment.
Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
Process sales transactions accurately in the POS according to policies and procedures.
Communicate and cooperate with supervisors and coworkers.
Maintain a clean and safe work environment and optimize space utilization.
Follow quality service standards and comply with procedures, rules, and regulations.
Keep the stockroom organized.
Comply with inventory-control procedures and assist with biannual inventory review.
Complete monthly and quarterly safety training.
Assist with the semiannual physical inventory process.
Help promote sales specials and initiatives.
When business needs require, complete branch-opening and end-of-day procedures and make nightly bank deposits as a keyholder.