Customer Service Specialist - Automotive Finishes

Sherwin-Williams • Honolulu, HI

3d • Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams Automotive branches by assisting customers in person and over the phone, identifying their needs, answering questions about Automotive Sherwin-Williams products, and recommending appropriate products and services. The role promptly resolves customer concerns and works to ensure customer satisfaction.

The position also prepares orders for pickup or delivery, receives and moves products, and safely loads, unloads, and delivers them. It involves operating material-handling, tinting, mixing, testing, and warehouse equipment; processing sales transactions; maintaining an organized, clean, and safe stockroom; and following inventory, service, and safety procedures. Depending on business needs, keyholder duties may include opening the branch, completing end-of-day procedures, and making nightly bank deposits.

This is a full-time position at Automotive Finishes #9807, 3209 Koapaka St, Honolulu, HI 96819. The schedule is Monday through Friday between 8 a.m. and 5 p.m., based on business needs and subject to change. A criminal-history review is required because the work may involve customer contact, including with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, with or without reasonable accommodation.
• Must have at least one year of work experience in customer service, retail, or sales.

Nice To Haves

• At least one year of work experience in a Sherwin-Williams Automotive Branch or in the automotive industry.
• At least two years of work experience in customer service, retail, or sales.
• At least one year of work experience using material-handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, or conveyor belts.
• A high school diploma or GED.

Responsibilities

• Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping them safely and promptly.
• Load and unload products from deliveries.
• Operate material-handling, tinting, mixing, and testing equipment safely.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately in the POS system and consistently follow policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean, safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Keep the stockroom organized.
• Follow inventory control procedures and assist with bi-annual inventory reviews and the semi-annual physical inventory process.
• Complete monthly and quarterly safety training.
• Assist in promoting sales specials and initiatives.
• As business needs require, complete branch opening and end-of-day procedures and make nightly bank deposits.
• Promptly resolve customer concerns and help ensure customer satisfaction.

Benefits

• The company describes a broad range of benefits, including retirement, health care, well-being, and commute-related offerings; eligibility depends on the employee and role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed