Customer Service Specialist - Automotive Finishes

Sherwin-Williams • Louisville, KY

4d • Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams Automotive branches by helping customers identify their needs, answering questions about Automotive products, recommending suitable solutions, and resolving concerns to promote customer satisfaction. The role also involves receiving and preparing orders, moving and loading products safely, and delivering products.

The position is based at Automotive Finishes #9314, 1232 Gardiner Ln, Louisville, KY 40213. It is full-time, Monday through Friday, between 8 a.m. and 5 p.m., based on business needs and subject to change. Duties may provide access to customers, including minors, cash and payment methods, electronic equipment, personal information, merchandise, and other valuables; a criminal-history review is therefore required by the Company.

Requirements

• Be at least 18 years old.
• Be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Have a valid, unrestricted driver's license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Be willing to work all scheduled hours, with or without reasonable accommodation.
• Have at least one year of work experience in customer service, retail, or sales.

Nice To Haves

• At least one year of work experience in a Sherwin-Williams Automotive branch or in the automotive industry.
• At least two years of work experience in customer service, retail, or sales.
• At least one year of work experience using material-handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, or conveyor belts.
• High school diploma or GED.

Responsibilities

• Prepare orders for delivery or pickup according to schedule, safely and promptly, including loading, packing, wrapping, labeling, and shipping.
• Load and unload products from deliveries.
• Operate material-handling, tinting, mixing, and testing equipment safely.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately in the point-of-sale system and follow applicable policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean, safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Keep the stockroom organized.
• Follow inventory-control procedures and assist with the bi-annual inventory review.
• Complete monthly and quarterly safety training.
• Assist with the semi-annual physical inventory process.
• Help promote sales specials and initiatives.
• As business needs require, perform keyholder duties, including branch opening and end-of-day procedures and nightly bank deposits.

Benefits

• The company describes benefits intended to support employees' health and well-being, career development, and connection with colleagues and communities; candidates are directed to the benefits website for eligible offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed