Customer Service Specialist - Automotive Finishes

Sherwin-Williams • Stafford, TX

10d • Onsite

About The Position

The Customer Service Specialist supports Sherwin-Williams Automotive branches by helping customers identify their needs, answering questions about Automotive Sherwin-Williams products, recommending solutions, resolving concerns, and promoting customer satisfaction. The role also involves receiving and preparing orders, moving and loading products safely, and delivering products as needed. The position is based at Automotive Finishes #9734 in Stafford, Texas, and is full time, Monday through Friday, between 8 a.m. and 5 p.m., subject to business needs and change. Duties may include customer contact, access to payment methods and other sensitive or valuable items, and keyholder responsibilities based on business needs.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Have a valid, unrestricted driver's license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Be willing to work all scheduled hours, with or without reasonable accommodation.
• Have at least one year of work experience in customer service, retail, or sales.

Nice To Haves

• At least one year of experience in a Sherwin-Williams Automotive Branch or the automotive industry.
• At least two years of work experience in customer service, retail, or sales.
• At least one year of experience using material-handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, or conveyor belts.
• A high school diploma or GED.

Responsibilities

• Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping them safely and promptly.
• Load and unload products from deliveries.
• Safely operate material-handling, tinting, mixing, and testing equipment.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately in the point-of-sale system and follow policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean and safe work environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Keep the stockroom organized.
• Follow inventory-control procedures and assist with bi-annual inventory reviews and the semi-annual physical inventory process.
• Complete monthly and quarterly safety training.
• Help promote sales specials and initiatives.
• Based on business needs, perform keyholder duties, including branch opening and end-of-day procedures and nightly bank deposits.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, community connection, retirement, health care, and commuting. Eligibility and specific offerings are described on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed