Customer Service Associate - Automotive Finishes

Sherwin-Williams • Yonkers, NY

4d • Onsite

About The Position

The Customer Service Associate delivers products from Sherwin-Williams branches to customers using Company vans or pickup trucks. The role ensures orders are complete, correctly packed, and safely delivered to the right customer. It also involves receiving and preparing orders, safely moving and loading products, providing customer service, monitoring inventory, and operating color retrieval and paint-mixing equipment as needed.

This part-time position is based at Automotive Finishes #9124, 799 Nepperhan Ave, Yonkers, NY 10703. The schedule aligns with branch hours, Monday through Friday between 8:00 AM and 5:00 PM. Specific hours are determined by business needs and may change.

The role involves contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• Have a valid, unrestricted driver’s license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Be willing to work all scheduled hours, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of work experience using material-handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, or conveyor belts.
• At least one year of work experience in customer service, retail, or sales.

Responsibilities

• Prepare orders for delivery or pickup according to schedule, safely and promptly, including loading, packing, wrapping, labeling, and shipping.
• Load and unload products from deliveries.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
• Assist customers in person and over the phone.
• Process sales transactions accurately in the POS system and follow policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean and safe work environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Keep the stockroom organized.
• Operate color retrieval and paint-mixing machine equipment as needed.
• Comply with inventory control procedures and assist with physical inventory.
• Complete monthly and quarterly safety training.

Benefits

• The company describes a range of benefits related to health and well-being, career development, community connection, retirement, health care, and commuting; eligibility and specific offerings are available through the company's benefits information.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed