Customer Service Associate - Automotive Finishes

Sherwin-Williams • West Springfield, MA

3d • Onsite

About The Position

The Customer Service Associate delivers products to customers from Sherwin-Williams branches using company vans or pickup trucks, ensuring deliveries are complete, correctly packed, and safely delivered to the right customer. The role also involves receiving and preparing orders, safely moving and loading products, providing customer service, monitoring inventory, and operating color retrieval and paint mixing equipment as needed.

This is a part-time position at Automotive Branch #9122, 47 Roanoke Ave., West Springfield, MA 01089. The schedule aligns with branch operating hours, Monday through Friday, between 8:00 AM and 5:00 PM. Specific hours are determined by business needs and may change. The role is eligible for performance-based bonus subject to applicable company plans, health benefits such as prescription savings and virtual physician visits, retirement and savings benefits, and time away from work that includes vacation, holidays, military leave, and leave required by law.

The job involves contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. A review of criminal history is required to help protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without now or later needing sponsorship for an employment work visa.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 lbs., and occasionally up to 70 lbs.
• Must be willing to work all scheduled hours, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of work experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, or conveyor belts.
• At least one year of work experience in customer service, retail, or sales.

Responsibilities

• Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping them safely and on time.
• Load and unload products from deliveries.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
• Assist customers in person and over the phone.
• Process sales transactions accurately in the POS in accordance with policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean and safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Keep the stockroom organized.
• Operate color retrieval and paint mixing machine equipment as needed.
• Follow inventory control procedures and assist with physical inventory.
• Complete monthly and quarterly safety training.

Benefits

• Performance-based bonus, subject to applicable company plans.
• Health benefits, including prescription savings and virtual physician visits.
• Retirement and savings benefits.
• Time away from work package including vacation, holidays, military leave, and leave required by federal, state, or local law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed