Customer Service Specialist - Automotive Finishes

Sherwin-Williams • Arden Hills, MN

11d • Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams Automotive branches by working with customers to understand their needs, answer questions about Automotive products, recommend solutions, and promptly resolve concerns. The role also involves preparing and receiving orders and safely moving, loading, and delivering products. The position is based at Automotive Finishes #9338 in Arden Hills, Minnesota, and is full-time, Monday through Friday, between 8 a.m. and 5 p.m., based on business needs and subject to change. The position may include keyholder duties, such as opening the branch, completing end-of-day procedures, and making nightly bank deposits. A criminal history review may be conducted because the role involves contact with customers, including minors, and access to cash, payment methods, equipment, personal information, merchandise, and other valuables.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Have a valid, unrestricted driver's license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Be willing to work all scheduled hours, with or without reasonable accommodation.
• Have at least one year of work experience in customer service, retail, or sales.

Nice To Haves

• At least one year of work experience in a Sherwin-Williams Automotive Branch or in the automotive industry.
• At least two years of work experience in customer service, retail, or sales.
• At least one year of experience using material-handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, or conveyor belts.
• High school diploma or GED.

Responsibilities

• Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping them safely and on time.
• Load and unload products from deliveries.
• Safely operate material-handling, tinting, mixing, and testing equipment.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Accurately process sales transactions in the POS in accordance with policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean and safe work environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Keep the stockroom organized.
• Follow inventory control procedures and assist with the bi-annual inventory review.
• Complete monthly and quarterly safety training.
• Assist with the semi-annual physical inventory process.
• Help promote sales specials and initiatives.
• As business needs require, perform keyholder duties, including branch opening and end-of-day procedures and nightly bank deposits.

Benefits

• Performance-based bonus, subject to applicable company plans.
• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security, retirement, and savings benefits.
• Time-away benefits including personal leave, paid parental leave, medical leave, vacation, and holidays.
• Any leave required by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed