Customer Service Specialist - Automotive Finishes

Sherwin-Williams • Lower Moreland Township, PA

5d • Onsite

About The Position

The Customer Service Specialist supports the Automotive branch by helping customers identify their needs, answering questions about Sherwin-Williams Automotive products, recommending suitable products and services, and resolving concerns to promote customer satisfaction. The role also involves preparing, moving, loading, and delivering products safely; operating branch equipment; processing transactions; and maintaining an organized, safe stockroom and work environment.

The position is based at Automotive Finishes #9113, 100 Pike Cir, Huntingdon Valley, PA 19006. It is full time, Monday through Friday between 8 a.m. and 5 p.m., with hours based on business needs and subject to change. Depending on business needs, keyholder duties may include opening the branch, completing end-of-day procedures, and making nightly bank deposits.

The role involves contact with customers, including potentially minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams has determined that a criminal-history review is necessary for this role.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring current or future employment visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, with or without reasonable accommodation.
• Must have at least one year of work experience in customer service, retail, or sales.

Nice To Haves

• At least one year of work experience in a Sherwin-Williams Automotive Branch or the automotive industry.
• At least two years of work experience in customer service, retail, or sales.
• At least one year of work experience using material-handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, or conveyor belts.
• High school diploma or GED.

Responsibilities

• Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping.
• Load and unload products from deliveries.
• Operate material-handling, tinting, mixing, and testing equipment safely.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately in the POS in accordance with policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean and safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Keep the stockroom organized.
• Comply with inventory control procedures and assist with biannual inventory reviews.
• Complete monthly and quarterly safety training.
• Assist with the semiannual physical inventory process.
• Help promote sales specials and initiatives.
• When needed, perform keyholder duties, including branch opening, end-of-day procedures, and nightly bank deposits.

Benefits

• The posting refers candidates to the company benefits site for details about benefits they may be eligible for, but does not specify particular benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed