Customer Service Specialist - Automotive Finishes

Sherwin-Williams • Round Rock, TX

1d • Onsite

About The Position

The Customer Service Specialist supports Sherwin-Williams Automotive branches by helping customers identify their needs, answering questions about Automotive products, recommending suitable products and services, and resolving concerns to promote customer satisfaction. The role also involves receiving and preparing orders, moving and loading products safely, and delivering products.

This full-time position is based at Automotive Finishes #9707 in Round Rock, Texas. The schedule is Monday through Friday between 8 a.m. and 5 p.m., based on business needs and subject to change. Depending on business needs, the position may include keyholder duties such as opening the branch, completing end-of-day procedures, and making nightly bank deposits.

The position involves contact with customers, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it conducts criminal-history reviews for business, operational, reputational, and safety reasons.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, with or without reasonable accommodation.
• Must have at least one year of work experience in customer service, retail, or sales.

Nice To Haves

• At least one year of work experience in a Sherwin-Williams Automotive branch or in the automotive industry.
• At least two years of work experience in customer service, retail, or sales.
• At least one year of experience using material-handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, or conveyor belts.
• A high school diploma or GED.

Responsibilities

• Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping them safely and promptly.
• Load and unload products from deliveries.
• Operate material-handling, tinting, mixing, and testing equipment safely.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately in the POS system and follow policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean, safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Keep the stockroom organized.
• Follow inventory-control procedures and assist with bi-annual inventory reviews.
• Complete monthly and quarterly safety training.
• Assist with the physical inventory process, conducted semi-annually.
• Assist in promoting sales specials and initiatives.
• As business needs require, perform keyholder duties, including branch opening and end-of-day procedures and nightly bank deposits.

Benefits

• The company describes a range of benefits related to health and well-being, retirement, health care, and daily commute; eligibility and specific offerings are available through its benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed