Customer Service Specialist - Automotive Finishes

Sherwin-Williams • Fort Smith, AR

3d • Onsite

About The Position

The Customer Service Specialist supports the success of the Automotive branch by working with customers to identify their needs, answer questions about Sherwin-Williams Automotive products, recommend solutions, resolve concerns, and support customer satisfaction. The role also involves preparing and receiving orders, moving and loading products safely, and delivering products as needed.

The position is part-time at Automotive Finishes #9722, 5021 Towson Ave, Fort Smith, Arkansas. Work is scheduled within the branch’s Monday–Friday operating hours of 8:00 AM to 5:00 PM. Specific hours are based on business needs and may change. Depending on business needs, keyholder duties may include branch opening and end-of-day procedures and making nightly bank deposits.

The role involves customer contact, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. Sherwin-Williams has determined that a criminal-history review is necessary for this position.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, with or without reasonable accommodation.
• Must have at least one year of work experience in customer service, retail, or sales.

Nice To Haves

• At least one year of work experience in a Sherwin-Williams Automotive Branch or the automotive industry.
• At least two years of work experience in customer service, retail, or sales.
• At least one year of experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, or conveyor belts.
• High school diploma or GED.

Responsibilities

• Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping them safely and on time.
• Load and unload products from deliveries.
• Safely operate material handling, tinting, mixing, and testing equipment.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Accurately process sales transactions in the point-of-sale system in accordance with policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean, safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Keep the stockroom organized.
• Follow inventory control procedures and assist with biannual inventory reviews and the semiannual physical inventory process.
• Complete monthly and quarterly safety training.
• Assist in promoting sales specials and initiatives.
• As business needs require, perform keyholder duties, including branch opening and end-of-day procedures and nightly bank deposits.

Benefits

• Sherwin-Williams describes a range of benefits related to health and well-being, career development, inclusion and community, retirement, health care, and commuting. Eligibility and specific offerings are available through the company’s candidate benefits resource.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed