Customer Service Specialist Seasonal

Ferrellgas • Hamptonville, NC

11d

About The Position

Ferrellgas is hiring a Seasonal Customer Service Specialist to provide customer service through inbound and outbound communications. The role supports customers, collaborates with internal teams to maintain a high-quality customer experience, and contributes to business growth. The schedule is Monday, Tuesday, Wednesday, Friday, and Saturday, 8 a.m.–5 p.m. EST. Occasional Saturday work is specified as 8 a.m.–5 p.m. EST.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills, typing skills, and data-entry experience.
• Excellent written and verbal communication skills, including the ability to build teams and develop positive rapport with employees at all levels and with customers.
• Proficiency in Microsoft Office, including Excel, Word, and Access.
• Must be a U.S. citizen or national, a lawful permanent resident, or authorized to work in the United States.
• Must not require employment visa sponsorship now or in the future.

Responsibilities

• Answer phones, chat, social media, and email politely, courteously, and professionally.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Maintain accounts accurately and update account information.
• Use resolution techniques to satisfy customer requests and reduce additional questions.
• Schedule delivery orders and use basic negotiation skills to address issues for new and returning customers.
• Handle general customer issues, including entering service orders, executing emergency scripts, closing uncontrollable loss accounts, providing general contract information, and answering basic pricing questions.
• De-escalate basic customer situations according to the customer complaint resolution policy.
• Send customers copies of statements and invoices; perform soft collections for customers on credit hold or past due; handle some cash and accept payments by phone.
• Support setup of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Benefits

• 401(k) with a generous company match.
• Employee Stock Ownership Plan (ESOP).
• Paid time off (PTO).
• Paid, comprehensive hands-on training.
• Employee discounts, including propane savings.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED