Customer Service Specialist Seasonal
Ferrellgas•Hamptonville, NC
About The Position
Ferrellgas is hiring a Seasonal Customer Service Specialist to provide exceptional service through inbound and outbound communications. The role supports customers and collaborates with internal teams to deliver a high-quality customer experience and help drive business growth. The schedule is Monday, Tuesday, Wednesday, Friday, and Saturday, 8 a.m.–5 p.m. EST; occasional Saturday hours are also listed as 8 a.m.–5 p.m. EST.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills, with typing and data-entry experience.
- Excellent written and verbal communication skills, with an emphasis on team building and developing positive rapport with employees at all levels and with customers.
- Proficiency in Microsoft Office, including Excel, Word, and Access.
- Must be a U.S. citizen or national, lawful permanent resident, or otherwise authorized to work in the United States.
- Must not now or in the future require sponsorship for an employment visa.
Responsibilities
- Answer phone, chat, social media, and email inquiries politely, courteously, and professionally.
- Work with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Maintain accounts accurately and update account information.
- Use resolution techniques that satisfy customer requests and reduce follow-up questions.
- Schedule delivery orders and use basic negotiation skills to address issues for new and returning customers.
- Handle general customer issues, including service order entry, emergency scripts, closing uncontrollable loss accounts, general contract information, and basic pricing questions.
- De-escalate basic customer situations in accordance with the customer complaint resolution policy.
- Send customers copies of statements and invoices, perform soft collections for customers on credit hold or past due, and handle some cash and phone payments.
- Support the setup of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Benefits
- 401(k) with a company match.
- Employee Stock Ownership Plan (ESOP).
- Paid time off (PTO).
- Paid, comprehensive hands-on training.
- Employee discounts, including propane savings.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
