Customer Service Specialist - A.D. Starr (Seasonal)

DICK'S Sporting Goods

About The Position

The Customer Service Specialist supports all aspects of the A.D. Starr front office, including answering incoming calls, providing general customer support, assisting with order and data entry, and helping the finance team with daily functions. The role provides customer service and data entry for customers who contact the business by phone, identifying new and existing customers, validating and updating customer information, and directing customers to the appropriate sales representative or assisting with re-orders. The position also supports the sales team with product inquiries and order taking, and helps finance staff with invoice data entry and distribution. The employee may assist other areas of the business as needed. This is a seasonal position designed to last approximately 25 weeks. A.D. Starr business hours are Monday through Friday, 8 a.m. to 5 p.m.; weekend work is not required.

Requirements

High school diploma or equivalent.
Less than one year of customer service, help desk, or related experience, preferably retail-oriented.

Responsibilities

Answer incoming phone calls and provide customer service and data entry for callers.
Identify new and existing customers and validate that required information has been obtained.
Confirm existing customer details and update changes as needed.
Connect customers with a specific sales representative upon request, assign customers to a new sales representative, or execute a re-order based on customer needs.
Collect call-back information when unable to service a customer or pass the customer along to a sales representative.
Support the sales team by responding to product inquiries about pricing, availability, and shipping charges.
Take re-orders, web orders, and other orders.
Assist the Accounting Coordinator with invoice data entry as needed.
Assist the Accounts Receivable Coordinator with invoice distribution as needed.
Assist other business areas, such as uniform production and the warehouse, as needed.
Provide customer service that promotes satisfaction and loyalty in a fast-paced, metric-driven environment, balancing interaction quality and efficiency.