Customer Service Specialist Seasonal

Ferrellgas • San Diego, CA

5d

About The Position

Ferrellgas is hiring a Seasonal Customer Service Specialist to provide customer service through inbound and outbound communications. The specialist supports customers and works with internal teams to help deliver a high-quality customer experience and contribute to business growth. The role involves handling customer questions and issues, maintaining customer accounts, arranging delivery orders, and supporting account setup and payment activities. Pay starts at $19.00, depending on experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills, with typing and data-entry experience.
• Excellent written and verbal communication skills, including the ability to build teams and develop positive rapport with employees at all levels and with customers.
• Proficiency in Microsoft Office, including Excel, Word, and Access.
• Must be a U.S. citizen or national, lawful permanent resident, or otherwise authorized to work in the United States.
• Must not now or in the future require sponsorship for an employment visa.

Responsibilities

• Respond to customers by phone, chat, social media, and email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Maintain and update customer account information accurately.
• Use resolution techniques that satisfy customer requests and reduce follow-up questions.
• Schedule delivery orders and use basic negotiation skills with new and returning customers.
• Handle general service order input, execute emergency scripts, close uncontrollable loss accounts, provide general contract information, and answer basic pricing questions.
• Resolve basic customer escalations by following the customer complaint resolution policy.
• Send customers copies of statements and invoices.
• Perform soft collections for customers on credit hold or past due, handle some cash, and take payments by phone.
• Support setup of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Benefits

• 401(k) with a company match
• Employee Stock Ownership Plan (ESOP)
• Paid time off
• Paid training
• Employee discounts, including propane savings

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED