Customer Service Specialist Seasonal

Ferrellgas • San Diego, CA

5d

About The Position

Ferrellgas is hiring a Seasonal Customer Service Specialist to provide exceptional service through inbound and outbound communications. The role supports customers and works closely with internal teams to deliver a high-quality customer experience while helping drive business growth. Responsibilities include responding to customer inquiries, maintaining accounts, arranging deliveries, resolving service issues, and supporting account setup and payment activities.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills, with typing and data entry experience.
• Excellent written and verbal communication skills, including the ability to build teams and develop positive rapport with employees at all levels and with customers.
• Proficiency in Microsoft Office, including Excel, Word, and Access.
• Must be a U.S. citizen or national, a lawful permanent resident, or authorized to work in the United States.
• Must not require employment visa sponsorship now or in the future.

Responsibilities

• Respond to customers by phone, chat, social media, and email in a polite, courteous, and professional manner.
• Work with customers to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Maintain accounts accurately and update account information.
• Resolve customer requests in ways that satisfy customers and reduce follow-up questions.
• Schedule delivery orders and use basic negotiation skills when addressing issues for new and returning customers.
• Handle general service order input, execute emergency scripts, close uncontrollable loss accounts, provide general contract information, and answer basic pricing questions.
• De-escalate basic customer situations by following the customer complaint resolution policy.
• Send customers copies of statements and invoices.
• Perform soft collections for customers on credit hold or past due, handle some cash, and take payments by phone.
• Support setup of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Benefits

• 401(k) with a generous company match.
• Employee Stock Ownership Plan (ESOP).
• Paid time off (PTO).
• Paid, comprehensive hands-on training.
• Employee discounts, including propane savings.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED