Customer Service Specialist - Multifamily

Massey Services•Orlando, FL

5d•Onsite

About The Position

Massey Services is hiring a Customer Service Specialist for its Multifamily operation. The position is based in Orlando, Florida, and pays $16.00–$18.00 per hour. The role handles customer inquiries and service coordination, along with outbound calls to support customer satisfaction, appointment confirmation, and overdue-payment collection. Additional duties may include reporting, customer account updates, accounts payable, human resources paperwork, and payroll processing. Massey Services provides Residential and Commercial Pest Prevention, Termite Protection, Landscape, and Irrigation Services. The company employs more than 2,800 team members and serves more than 800,000 customers through over 180 Service Centers across multiple states. Candidates considered for hire will undergo background checks. The company is an Equal Opportunity Employer and Drug Free Workplace.

Requirements

High school diploma or GED at a minimum.
Previous experience providing customer service over the phone.
Strong problem-solving skills.
Excellent computer, typing, and 10-key skills.
Time-management ability and a sense of urgency.
Candidates considered for hire must complete a background check.

Responsibilities

Answer incoming customer calls courteously and professionally.
Resolve customer inquiries, requests, and billing questions.
Schedule service.
Welcome prospective customers interested in learning about the company’s services.
Make outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
Potentially perform daily reporting and update customer account information.
Potentially handle accounts payable, human resources paperwork, and payroll processing.