Customer Service Specialist - Multifamily

Massey Services, Inc. • Orlando, FL

7d • $16 - $18

About The Position

Massey Services is hiring a Customer Service Specialist to support its multifamily services. The role handles customer communications, including inquiries, service scheduling, billing questions, and prospective customer requests. It includes a high volume of outbound calls to support customer satisfaction, confirm appointments, and collect overdue payments. Additional duties may include daily reporting, updating account information, accounts payable, human resources paperwork, and payroll processing.

The position is based in Orlando, Florida, and pays $16.00–$18.00 per hour. Massey Services describes itself as an Equal Opportunity Employer and Drug Free Workplace. Background checks will be completed on candidates considered for hire.

Requirements

• High school diploma or GED at a minimum.
• Previous experience providing customer service by phone.
• Strong problem-solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management ability and a sense of urgency.
• Candidates considered for hire will undergo a background check.

Responsibilities

• Answer incoming customer calls courteously and professionally.
• Resolve customer inquiries, requests, billing questions, and service scheduling needs.
• Welcome prospective customers interested in learning about the company’s services.
• Make outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Perform additional duties that may include daily reporting, updating customer account information, accounts payable, human resources paperwork, and payroll processing.

Benefits

• Medical and dental coverage
• 401(k) retirement plan
• Paid vacations
• Sick days
• Paid holidays
• Tuition reimbursement
• Direct deposit
• Short- and long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED