Multifamily Training Specialist

Avenue5 Residential, LLC•Denver, CO

About The Position

Avenue5 is seeking a career development specialist to create and deliver engaging, innovative learning content that helps associates develop expertise in their roles. The position leads and participates in developing Avenue5’s operations training curriculum and programs, including designing, conducting, facilitating, and evaluating sales, customer service, marketing, and other operations training. The role aims to use creative learning approaches to increase audience engagement. The specialist designs learning experiences for varied geographies, environments, and audiences; assesses training needs; expands e-learning; and develops learning exercises and assessments. The role also facilitates training sessions, prepares materials and logistics, provides coaching and refresher training, manages supplemental training programs and calendars, and supports the onboarding of associates at newly acquired properties and new management contracts. The specialist works with managers, vendors, contractors, and other business partners to develop and enhance training and communication materials. The position typically follows normal Monday–Friday business hours and requires 50–75% travel. The work environment includes exposure to conditions typically found in an office building. Physical requirements include lifting, pushing, and pulling up to 25 pounds; sitting, standing, reaching, bending, and stooping for extended periods; and the hearing, vision, communication, and other abilities described in the posting. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

Requirements

High school diploma required.
Two to five years of experience in a training role required.
Advanced knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Basic knowledge of learning management systems required.
Understanding of adult learning styles, including e-learning, and how they differ.
Project management skills to create plans, track progress, meet deadlines, and oversee implementation across multiple properties or geographic areas.
Attention to detail and a desire to learn.
Excellent written and verbal communication skills.
Ability to work independently and prioritize in a fast-paced environment.
Ability to travel 50–75%.

Nice To Haves

Bachelor’s degree in a business- or education-related field preferred.
Two to five years of property management experience preferred.

Responsibilities

Design and develop measurable learning experiences for Avenue5 associates across different geographies, environments, and audiences.
Collaborate with associates to identify and assess training and performance needs.
Develop and deliver increased e-learning capability as a learning solution.
Create exercises, instructional activities, and training assessments that reinforce learning for specific topics and roles.
Stay current on trends and regulations in training and property management.
Conduct and facilitate training programs, including arranging travel, preparing participant and facilitator materials, coordinating registration and setup, and updating programs as needed.
Research operating processes, policies, and content; author training materials; design instructions and learning activities; and develop support materials such as presentations, audiovisuals, graphics, job aids, and documents.
Support managers’ performance improvement efforts through coaching, one-on-one training, remedial and refresher training, and recommendations for education and training options.
Manage supplemental programs by assessing needs with managers, tracking turnover and new hires, and creating and publishing a training calendar.
Support integration of new management contracts and acquired properties by training new associates on company policies, procedures, leasing, maintenance, and property management activities.
Collaborate with third-party vendors, contractors, and business partners to improve internal training programs.
Work with senior management to develop and produce training and communication materials.