Training Specialist

Aspire Living & Learning • Bel Air, MD

3d • Hybrid

About The Position

The Training Specialist delivers and supports practical, applied training that helps Aspire employees perform effectively in their roles. Working with programs, schools, administrative teams, and Quality Assurance, the specialist ensures training is accessible, relevant, and aligned with operational, quality, and regulatory expectations and evidence-based practice.

The role emphasizes field presence and collaboration, translating policies, systems, and standards into clear, real-world practice. The Training Specialist exercises discretion and independent judgment to assess organizational training needs, design and develop solutions, and advise leadership and managers on training and performance improvement matters that support Aspire’s operations. The position operates under general direction from the Regional Training Manager while independently managing field presence, scheduling, and day-to-day training decisions.

The position is hybrid, combining office-based, virtual, and onsite environments, and requires regular travel to Aspire locations. Occasional evening, early morning, weekend, or overnight work may be required. Physical activity may include standing, presenting, and lifting materials up to 10 pounds. Reasonable accommodations are provided as needed.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• 2–3 years of experience in human services, training, education, quality, or related areas.
• Experience facilitating training for adult learners.
• Valid driver’s license.
• Successful background check.
• Strong facilitation and presentation skills in person and virtually.
• Ability to translate complex information into clear, practical training.
• Knowledge of adult learning principles and effective training design.
• Strong relationship-building and collaboration skills.
• Clear written communication and content development ability.
• Ability to use data and feedback to identify trends and inform training.
• Strong organization, prioritization, and attention to detail.
• Comfort with technology and ability to learn new systems quickly.
• Ability to work independently while aligning with team priorities.
• Commitment to person-centered services, inclusion, quality, and Aspire’s mission.

Nice To Haves

• Experience working in or supporting residential, day, school, clinical, or administrative service environments.
• Experience developing training materials and using training or documentation systems.

Responsibilities

• Facilitate required, role-specific, and assigned training programs across Aspire’s service lines in in-person, virtual, onsite, and small-group formats.
• Support All On Board and other onboarding initiatives, including organizing and facilitating the All On Board program and supporting new hires throughout the process.
• Select and adapt facilitation methods for diverse adult learners in frontline, clinical, educational, and administrative roles.
• Provide coaching, observational feedback, and skill-building support to employees and managers.
• Participate in agency-wide training initiatives, including micro-trainings during community meetings.
• Maintain regular presence in programs, schools, offices, and team environments to understand current practices and deliver training and coaching in real work settings.
• Support supervisors in observing practice, providing feedback, improving performance, and assessing competency.
• Share relevant observations with leadership and Quality partners to support follow-up and improvement.
• Identify, analyze, and prioritize training needs using observation, feedback, quality reviews, operational data, meetings, and cross-functional forums.
• Design and implement practical responses to identified gaps, including training sessions, job aids, and coaching.
• Interpret regulatory changes, system updates, and quality concerns and determine appropriate training responses; evaluate and escalate issues requiring solutions beyond training.
• Deliver training materials aligned with Aspire policies, regulatory requirements, and quality standards.
• Design and develop facilitator guides, job aids, checklists, quick-reference materials, videos, and FAQs that support adult learning and on-the-job application.
• Evaluate and improve training materials and methods using feedback, trends, and operational changes, and share effective resources across programs, schools, and departments.
• Deliver training on Therap, Relias, UKG, Microsoft 365, and other assigned platforms; serve in assigned systems roles such as Super Admin.
• Support employees and managers in accessing and using training resources, and provide follow-up support, refresher sessions, and training for system updates and implementations.
• Partner with HR and leadership to support manager development in supervision, documentation, scheduling, finance basics, and compliance expectations.
• Track and maintain accurate training records using systems such as Therap and Relias.
• Collaborate with Quality Assurance, Operations, Clinical Services, Children’s Services, People & Culture, Finance, Compliance, and other departments; participate in meetings, workgroups, and improvement initiatives.
• Advise leadership and recommend training priorities, curriculum design, and performance improvement strategies.
• Perform additional responsibilities as assigned to support organizational needs.

Benefits

• Comprehensive health, dental, and vision insurance, with vision coverage included at no extra cost.
• Flexible Spending Accounts and Health Savings Account options.
• Lifestyle Spending Accounts with JOON, with monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) retirement plan with a 100% employer match on contributions up to 2% of salary.
• Paid sick, personal, and vacation days, plus holidays.
• Professional growth opportunities, including training, leadership and management courses, mentorship, and career advancement.
• Employer-paid life and disability insurance.
• Employee Assistance Program.
• Telehealth services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level