Training Specialist

Star Group•Newtown, PA

About The Position

The Training Specialist is responsible for delivering and maintaining learning programs that support business performance and align with business strategy. Reporting to the Sales Training Manager, the specialist partners with business leaders and subject matter experts across functions to develop and deliver learning solutions. The role trains representatives to provide exceptional customer service and supports employees’ learning and career development through classroom, webinar, and video-conference instruction. The position also involves identifying training needs, evaluating program effectiveness, managing class registrations and calendars through a Learning Management System, and preparing training facilities and materials. The specialist works with employees from varied backgrounds and education levels and may perform other duties as assigned.

Requirements

Two years of in-person training experience, with demonstrated superior group presentation skills.
Experience in a customer service environment.
Ability to recognize varying learning styles and design training methods accordingly.
Strong leadership and communication skills, including the ability to influence leaders and facilitate cross-functional teams.
Ability to build strong working relationships with internal customers and positively influence key constituents.
Ability to lead and manage large projects and a portfolio of projects.
Ability to assess training effectiveness.
Proficiency with Mac and PC computers and Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Valid driver’s license and ability to meet the company’s motor vehicle policy.
Professionalism and ability to work effectively both independently and as part of a team.
High attention to detail, focus, flexibility, and adaptability.
Excellent verbal and written communication, interpersonal, and active listening skills, and ability to interact effectively across departments.
Ability to work in a fast-paced environment requiring adherence to process and attention to detail.

Nice To Haves

Bachelor of Science degree preferred.
Previous experience designing and developing training materials and curricula.

Responsibilities

Acclimate new hires to the business and conduct orientation sessions.
Identify training needs by evaluating strengths and weaknesses, documenting findings, and developing actionable recommendations to address performance gaps.
Train new and existing Customer Service Representatives on effective customer service.
Provide technical and soft skills training to groups with diverse backgrounds and education levels.
Deliver training using structured instructional methods and facilitate learning through classroom, webinar, and video-conference formats.
Translate requirements into training that supports superior performance and career development.
Partner with business leaders and subject matter experts to develop learning solutions for new and existing programs.
Assess training effectiveness and whether taught skills and techniques are incorporated into employees’ work behavior.
Periodically evaluate ongoing programs to ensure they reflect changes.
Manage training calendars and class registrations through a Learning Management System.
Prepare classroom facilities and training materials, handouts, aids, and manuals.
Carry out other duties as assigned.