Customer Service Specialist

Mobile Communications America•Virginia Beach, VA

17d•Onsite

About The Position

Mobile Communications America, Inc. (MCA) is seeking an experienced Customer Service Specialist to support its Voice (MSS) division in Virginia Beach, Virginia. The role provides responsive support to customers, vendors, and visitors while coordinating equipment repair and depot service, product and inventory handling, shipping and returns, operational records, technician scheduling, and service tickets. The specialist works with service, operations, sales, and other internal teams to support customer satisfaction and business objectives. This is an onsite position at MCA’s Virginia Beach office, Monday through Friday, 8:00 a.m. to 5:00 p.m., with no direct reports.

Requirements

At least 2 years of experience in customer service, customer operations, inventory management, shipping and receiving, service coordination, logistics support, sales support, or a related administrative role.
Excellent knowledge and experience using Microsoft Word, Microsoft Excel, and Outlook.
Professional spoken and written communication skills across all levels of the organization.
Ability to work in a fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
Strong organizational and administrative skills.
Attention to detail.
Discretion in handling confidential and proprietary information.
High level of integrity.
Ability to meet the stated physical requirements, including occasionally moving equipment weighing up to 15 pounds.

Nice To Haves

Experience in an operational, service, logistics, or inventory-driven environment.
Experience in an office setting.

Responsibilities

Serve as the first point of contact for customers, vendors, and visitors, providing professional support by phone, email, and in person.
Coordinate equipment repair and depot service activities, processing, tracking, and completing service requests in a timely manner.
Receive, track, stage, and distribute products and equipment for customer, sales, and service operations.
Prepare and process outbound shipments, equipment returns, and related documentation accurately and on time.
Support inventory management, including tracking inventory, organizing stock, conducting counts, and maintaining accurate records.
Update and maintain purchase orders, equipment records, and other operational documentation.
Generate and maintain reports, records, and documentation for daily business operations.
Assist with scheduling and dispatching field service technicians.
Create, update, and maintain service tickets and work orders, ensuring accuracy and timely completion.
Collaborate with service, operations, sales, and other internal teams to support customer satisfaction and business objectives.
Promote a safe, positive, and productive work environment and perform other duties as assigned.