Customer Service Specialist

Clark Transfer•Harrisburg, PA

10d•Onsite

About The Position

Clark Transfer is seeking a full-time Customer Service Specialist to work at its headquarters in Harrisburg, Pennsylvania. The role supports customer service for theatrical touring and live entertainment transportation and logistics, providing backup to the Director of Customer Service and coordinating closely with the Operations Department. The position is suited to someone interested in the live entertainment and trucking industries and offers growth potential. The role includes evening and weekend on-call duty two out of every eight weeks.

Requirements

Understanding of the logistical and operational modalities of theatrical production and live entertainment industries.
Understanding of operational elements of the trucking industry.
Demonstrated commitment to extraordinary excellence in customer service.
Compulsive and unyielding attention to detail.
Effective written and oral communication skills, including excellent listening skills, accuracy, and timeliness.
Flexibility and willingness to adapt quickly to changing needs and circumstances.
Proactive approach to identifying and taking appropriate action to solve or prevent problems.
Computer literacy and good skills in basic business programs, including word processing, spreadsheets, graphics, communications, and database operations.

Responsibilities

Provide backup to the Director of Customer Service in communicating with customers.
Answer customer phone calls, take requests and changes, and route messages and communications accurately, completely, and promptly.
Proactively communicate with customers as assigned.
Serve as an ongoing operational liaison between Customer Service and Operations to ensure timely transmission of information, requests, and needs.
Track and follow up on customer requests and changes, ensure they are addressed, and report back to the Director of Customer Service and customers.
Prepare and enter customer move requests and operational details into the Clark computer system.
Update and confirm move requests and other service items with customers as needed.
Communicate customer requests, changes, and operational matters to relevant Operations personnel and ensure they are addressed.
Track and analyze service failures as required.
Track and maintain records and communications related to the Touring Green program.
Regularly update elements of the Clark Transfer website.
Participate in team-based projects to identify and implement ongoing service-quality improvements.
Undertake other projects and activities as required.